The importance of nonverbal cues as told by “Friends”

Source: https://www.youtube.com/watch?v=OvEci5Bjgd4

 

“The constant miscommunication that occurs online is a direct result of the absence of nonverbal cues, not able to translate across a computer screen. “Friends” is the perfect example of how important these nonverbal cues can be in the interpretation of messages. Also, “Friends” goes to show that face-to-face communication is a much better alternative over digital communication in ensuring proper communication.”

 

Watch the video and answer the following questions.

  • What does Ross want to communicate with his facial expression?
  • What does Joey’s eye contact mean?
  • How important is physical appearance?
  • How can we know Ross is not ok? How important is pitch in a discussion?
  • Considering these situations, how can gestures and posture help to communicate messages?