Section: Bibliography and references | Unit 2: Listening and Speaking Skills

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Section outline

- Select activity Adler, R. B., Rosenfeld, L. B., and Proctor II, R....
  
  Adler, R. B., Rosenfeld, L. B., and Proctor II, R. F., The Process of Interpersonal
  Communication Interplay, OUP, 2007.
  DeVito, J. A., The Essential Elements of Public Speaking, Pearson, 2014.
  Stanton, N., Mastering Communication, Palgrave Macmillan, 2009.
  Malcolm, J., Memory, retrieved 18 August 2016 from http://www.jackmalcolm.com.
  Szczuka-Dorna L., Vendome E., Introduction to Interpersonal Communication, Poznan
  University of Technology, 2017.

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