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Bibliography and references
Top Block Position
Section outline
Brook-Hart, G. (2007). Business Benchmark Advanced. Cambridge: Cambridge University Press.
Dignen, B. (2014).
Communicating Across Cultures. Cambridge: Cambridge University Press.
Dignen, B. & McMaster, I. (2013). Effective International Business
Communication. Harper Collins: London.
Emmerson, P. (2003). Email English. Oxford: Macmillan Education.
Mehrabian, A. (1981). Silent messages: Implicit communication of emotions and attitudes. Belmont, CA: Wadsworth.